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A functional area within an organization
or an outsourced, separate facility that exists solely
to answer inbound or place outbound telephone calls. Usually
refers to a sophisticated voice operations center that
provides a full range of high-volume, inbound or outbound
call-handling services, including customer support, operator
services, directory assistance, multilingual customer
support, credit services, card services, inbound and outbound
telemarketing, interactive voice response and web-based
services.
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Call Center -
Solution Providers
Entellium
Entellium eCustomerCenter is used by global brands
like Honda, Pan Pacific Hotels and TELUS to increase
customer satisfaction, improve response times, and
lower service costs. Our big business features are
available at small business prices. Entellium eCustomerCenter
is the most flexible, customizable, configurable
hosted customer service product on the market -
yet it's also the easiest to deploy and use. Visit
our website and put your best customer service practices
to work routinely and accurately.
NetSupport
NetSupport DNA Helpdesk is a powerful yet easy to
use module aimed at the corporate help desk. DNA
Helpdesk is an easy to use, fully web-based solution
providing detailed recording and tracking of user
help requests. DNA Helpdesk delivers an intuitive
problem lifecycle for a Helpdesk operator and a
significantly more scalable solution for a long-term
helpdesk. Free trial available.
Amacis
- Amacis Visibility
Allows call centers to process email, mobile phone
messaging, webform and webchat traffic.
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Call center 
